Privacy Policy

Private Health Insurance Intermediaries Association Inc.

Protecting Your Privacy
Our Association is committed to providing you with the highest levels of membership service.
This includes protecting your privacy.
Our Association understands the concerns you may have for your privacy and the security of information collected from you, either in hard-copy or on-line. We are therefore committed to protecting your privacy and the confidentiality of your personal information, ensuring that your personal data is handled sensitively and securely.
The purpose of this Policy is to let you know what information is collected about you, how this information us used and under what circumstances it may be disclosed.


The Association
The Association provides or intends to provide a range of membership services, and represents members’ interests to the various industry bodies, Federal Department of Health and Ageing, Members of State and Federal Parliaments, Private Health Insurance Administration Council ("PHIAC"), Private Health Insurance Ombudsman (“PHIO”) consumer groups and other similar organizations who play a key role in the development of the industry.
The Head Office of the Association is based in Melbourne


Your personal information
Personal information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion, according to section 6(1) of the Privacy Act.
Personal information held by the Association may include your name, current and previous address, telephone/facsimile contact number, e-mail address, employer and your position title. We may also hold details of your business activities.


How we collect this information
The Association collects personal information in a number of ways, including directly from you, when you provide information by phone, fax, email or in documents such as an application form or membership survey conducted by us.


How we use your personal information
Your personal information may be used in order to:

  • Display your contact details on our website·
  • Provide, administer and manage the membership services you require;·
  • Help us to identify and inform you about other Association services that you have access to, to enhance your professional development;·
  • Meet education, regulatory reporting and compliance issues; and ·
  • Arrange for you to be offered other services and facilities which may enhance your business and benefit you and the Association.

How we protect your information
The Association will take reasonable steps to protect the personal information it holds from misuse, loss and unauthorised access, modifications or disclosure.
If you do not wish to receive information about Association services, you may inform the Association at any time by telephoning 03 93273969, or emailing gerrycarton@optusnet.com.au


When we disclose your personal information
For the purposes set out above we may disclose your personal information to organisations outside the Association. The organisations to which we may disclose information include:

  • Industry training providers
  • Association related organizations such as our Professional Indemnity Underwriters and Brokers and organizations which provide services of benefit to our members.
  • Insurance Underwriters, Conference Sponsors and Exhibitors and similar industry related organizations.
  • Government and regulatory authorities as required or authorized by law;
  • Our professional advisers, including our auditors and lawyers;

Help us to ensure we hold accurate informationThe Association takes all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date.
However the accuracy of that information depends to a large extent on the information you provide. That's why we recommend that you:

  • let us know if there are any errors in your personal information; and
  • keep us up-to-date with changes to personal information such as your postal and email address.

If you find that personal information we hold about you is inaccurate, incomplete or out-of-date, please contact the Association to have it corrected.
You can access your information
The Association shall, on request provide you with information about you which is readily accessible and which may lawfully be provided. The Association reserves the right to charge a fee for searching for and providing access to your information. Your request to provide information must be in writing and will be provided to you as soon as practically possible.
Resolving your concerns
If you believe that the privacy of your personal information has been compromised, you are entitled to express your dissatisfaction. We will respond to your complaint as soon as possible but within 7 working days, to let you know who is responsible for managing your complaint. We will try to resolve the complaint within 10 working days. When this is not possible, we will contact you within that time to let you know how long we estimate it will take to resolve the complaint.
How to contact us
If you have any queries in relation to privacy, please contact us on 03 93273969 between 9am and 5 pm Monday to Friday, alternatively you can write to our Chief Executive Officer